Volunteer Program Coordinator (Full Time W/ Benefits)

  • Full-Time
  • San Francisco, CA
  • Golden Gate National Parks Conservancy
  • Posted 3 weeks ago – Accepting applications
Job Description

Volunteer Program Coordinator (Full-time w/ benefits)

Organization Description:
The Golden Gate National Parks Conservancy (Parks Conservancy) is the nonprofit partner of the National Park Service overseeing the Golden Gate National Recreation Area — 84,000 acres of national parkland spanning the San Francisco Bay Area, including Muir Woods, Ocean Beach, Crissy Field, and Alcatraz Island. The Parks Conservancy is a membership organization created to preserve the Golden Gate National Parks, enhance the experiences of park visitors, and build a community dedicated to conserving the parks for the future.

With our local and federal partners, the Parks Conservancy is committed to the work of supporting Bay Area national parks as places where we can further racial and social justice for our community and climate resilience for these protected lands.

Department Description:
The Parks Conservancy’s Volunteers and Internships Department serves as the “front door” for our Bay Area community to connect with the park’s volunteer and internship opportunities, as well as delivers the central operational infrastructure to support these parkwide programs. The department is comprised of 7-10 full-time staff and interns and functions from a foundation of collaboration, partnership, teamwork, community, and customer service. Working cooperatively with our partners at the National Park Service, Presidio Trust, and One Tam Collaborative, the Volunteers and Internships Department bridges the vast array of parkwide service and volunteer programming, engages and connects the community with the parks’ volunteer opportunities, offers immersive and transformative internships, stewards our volunteer and intern community, hosts a rich array of training, and provides a foundation of resources, data management, and administrative support to park programs, volunteers, interns, and program management staff. With 20,000 volunteers contributing 350,000 hours of service annually during typical years, the Golden Gate National Recreation Area has one of the largest volunteer programs of any national park site in the country.

Position Overview:
The Volunteer Program Coordinator position serves as a primary liaison between the community and our interagency volunteer programs, providing the first point of contact for potential volunteers. This is primarily an office-based position providing administrative and operational support for our parkwide volunteer programs, focused on the coordination of regularly scheduled weekly volunteer programs, group service projects, and annual community volunteer events. Occasionally, there will be field based work to assist with leading volunteer projects. This position works closely and collaboratively with program management staff across the Parks Conservancy, National Park Service, and Presidio Trust. A competitive candidate will be someone who has some program coordination or office administration experience, maintains positive and collaborative working relationships, and is excited to engage our local communities in the parks. This position will participate in a variety of highly desired and hands-on training—including operational leadership; CPR and first aid; and diversity, equity, and inclusion practices.

This is a full-time role. The main office location for this position is at Fort Mason in San Francisco. Due to current restrictions relating to COVID-19, we are accommodating remote work through December 2021 for this and some other positions.

Essential Functions and Responsibilities:
Volunteer Coordination

  • Support the central management of parkwide volunteer programs, including Parks Conservancy, National Park Service, the Presidio Trust, and One Tam programs
  • Coordinate and organize parkwide group volunteer projects, weekly volunteer programs, and community service events – responsibilities include scheduling, partner collaboration, outreach and media posting, correspondence, placement, registration and confirmation, and data and evaluation
  • Serve as the first point of contact for potential volunteers, providing programmatic information, navigation, recommendations, and scheduling support to prospective volunteers and groups
  • Respond to volunteer program inquiries by phone and email in a timely, informative, and professional manner
  • Manage the volunteer email, the central email hub for parkwide volunteer programs which receives hundreds of inquiries each week
  • Assist with supporting interagency program managers, understanding the program needs and priorities for volunteer placement, and exploring new program opportunities
  • Periodically provide “on the ground” support and help lead volunteer projects, as well as observe and evaluate programs
  • Help organize and lead large scale community service events, volunteer program special events and celebrations, and all staff “Park Days”
  • Help implement program infrastructure, policy, standards, and training, working closely with the NPS and Presidio Trust Volunteer Management Offices, as well as Parks Conservancy, NPS, and One Tam program staff
  • Assist with the Corporate Volunteering Program
  • Research and assess best practices in volunteer programming

Partnership, Outreach, and Program Administration

  • Collaborate closely with colleagues across the Parks Conservancy, NPS, Presidio Trust, One Tam Collaborative, as well as community program partners
  • Adopt and support best practices to equitably engage local individuals from communities that the conservation movement previously failed to engage – such as communities of color and low-income communities
  • Lead and assist with community outreach efforts, tabling events, etc., working closely with the Community Stewardship and Engagement team
  • Create and send communications to volunteers, program managers, and program partners
  • Update and develop program outreach materials, including website pages, e-news, social media, and print materials
  • Coordinate and assist with volunteer program meetings, gatherings, and workshops
  • Help organize and lead trainings for volunteers and volunteer managers
  • Participate in professional development, safety, and diversity, equity, and inclusion trainings
  • Assist with maintaining and updating volunteer program handbooks and other documentation
  • Administer and analyze program evaluations for volunteers, program staff, and partners—assessing program strengths and areas for improvement
  • Maintain safety documentation and share safety standards and practices with others
  • Maintain accurate volunteer records in the community database
  • Effectively utilize and apply centralized planning, coordination, and scheduling systems
  • Organize and process program expenses
  • Attend and actively participate in department and program-related meetings and projects
  • Support broader Conservancy and park initiatives, as appropriate and assigned

Health and Safety:
It is the policy of the Golden Gate National Parks Conservancy to create and maintain a safe and healthful workplace free from recognized hazards that may cause harm to employees, consistent with and in compliance with applicable state and federal laws. Employees will play an active role in creating a safe and healthy workplace and will comply with all applicable health and safety rules. The Conservancy is committed to the goal of implementing an effective health and safety program and an injury prevention program. Based on the current state of the COVID-19 pandemic, the Parks Conservancy requires all employees, interns, and independent contractors to be vaccinated and to provide proof of such vaccination as a condition of employment or performing contract work.

Minimum Qualifications:

  • High school degree or equivalent
  • Basic experience with program/project coordination and/or administrative office operations
  • Ability to provide exceptional service to volunteers and colleagues
  • Enthusiastic about community building, volunteers, and service
  • Positive attitude and willingness to learn

Preferred Qualifications:

  • Demonstrates empathy, respect, and tact in interactions with others; thoughtfully responds to the needs of different people, considering the situation; enjoys working and is comfortable with a broad range of people with different backgrounds, ethnicities, genders, sexualities, ages, and viewpoints
  • Speaks/writes clearly and effectively in English
  • Contributes to Conservancy shared vision and goals; balances team and individual responsibilities; thrives in a partnership and service-oriented work culture
  • Intermediate skills with Microsoft Office applications (especially Word, Excel, PowerPoint, SharePoint, and Teams); competency with internet and social media applications; basic experience with Salesforce and/or other database platforms (or willingness to learn)
  • Plans effectively; manages multiple tasks and competing priorities while remaining flexible
  • Resolves issues in a timely manner and moves projects forward; ability to work and manage projects independently; demonstrates resourcefulness and proactiveness
  • Demonstrates commitment to diversity, equity, and inclusion (DEI) through prior work experience or personal, lived experience
  • Experience working in partnerships with non-profits and/or public agencies a plus
  • Bi-lingual or multi-lingual skills are desirable
  • Valid and current CA Driver's License with strong driving skills and a clean driving record is desirable

Physical Requirements & Work Environments:

  • Normal schedule: Monday – Friday, 9am to 5:30pm
  • Work is primarily performed in an office setting, sitting at a desk and in front of a computer
  • Ability to work in a hybrid environment: both telework from home and commute to the office in Fort Mason, San Francisco
  • Work is both sedentary and active—including sitting, standing, walking, moderate hiking, squatting, kneeling, lifting moderate weight up to a max lifting weight of 25 lbs, local trips by car
  • Ability to work outside, possibly in inclement weather, and able to navigate uneven terrain
  • Ability to work in an active and sometimes noisy office environment

Supervision: This position is supervised by the Parks Conservancy’s Associate Director, Park Volunteer Programs.

Pay Rate and Benefits: Pay rate starts at $26.70, depending on qualifications and experience. Comprehensive benefits package includes paid vacation/personal/sick days, health plans (medical/dental/vision), 403(B), Employee Assistance Program, Commuter Program, employee discounts, etc.

Application Deadline Date: October 18, 2021 @ 5:00 PM PST

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The Golden Gate National Parks Conservancy is an Equal Opportunity Employer. Recruitment, placement and promotions are conducted without regard to an individual's race, color, religion, sex, national origin, age, physical handicap, veteran status or sexual orientation, or any other classification protected by Federal, State, and local laws & ordinances. We will consider qualified candidates with criminal history in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All qualified applicants are encouraged to apply.

Job Types: Full-time, Internship

Work Location: Multiple Locations

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